Privacy Policy

Last updated: 11/06/2026

At Hendrik Den Hond, accessible from https://dh-systems.be, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hendrik Den Hond and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in dh-systems.be.

1. General Information & Data Controller

The data controller responsible for processing your personal data under European and Belgian data protection law (GDPR) is:

  • Name / Business Name: dh-systems
  • Address: Kolshoekstraat 5, 9170 Sint-Gillis-Waas
  • Enterprise / VAT Number: [Ondernemingsnummer, bijv. BE 0XXX.XXX.XXX]
  • Email: info@dh-systems.be

2. Information We Collect and Why

We collect and process personal data for specific, lawful purposes related to our webshop, customer accounts, and repair services.

A. When creating a Customer Account

To create and manage your personal account (“My Account”), we collect:

  • Data: Name, email address, and a password.
  • Purpose: To manage your secure registration, allow access to your order history, and manage your product preferences. Note: Passwords are encrypted automatically and are never visible to DH-systems.
  • Legal basis: Performance of a contract.

B. When placing an Order in the Webshop

To process your purchases of custom electronics, modules, or digital drawings, we collect:

  • Data: First and last name, billing address, shipping address, phone number, email address, and payment information.
  • Purpose: To process payments, ship your products, provide invoices, and communicate regarding order updates.
  • Legal basis: Performance of a contract.

C. When booking a Repair or Service

To manage service appointments for on-site repairs and installations (heaters, lighting, plumbing, etc.), we collect:

  • Data: Name, contact details, service location address, and descriptions of the required repair/installation.
  • Purpose: To plan, schedule, and execute the requested technical services at your location.
  • Legal basis: Performance of a contract.

D. Automatically Collected Data (Log Files and Cookies)

  • Data: IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and clicks.
  • Purpose: Analyzing website performance, administering the site, and improving user experience.
  • Legal basis: Legitimate interest (for functional data) or Consent (for analytical/marketing cookies).

3. How Long We Store Your Data

We do not store your personal data longer than strictly necessary to achieve the purposes for which it was collected, or to comply with statutory legal and tax obligations in Belgium (e.g., a 7-year retention period for financial accounting and invoices). Account data is retained until you decide to delete your account.

4. Data Sharing with Third Parties

We do not sell your personal data to third parties. We only share your data with trusted partners if it is strictly necessary for our operations:

  • Delivery partners: To deliver your physical orders (e.g., bpost, DPD, DHL).
  • Payment service providers: To securely process payments online.
  • Hosting and IT providers: To keep our website and database secure and operational.

All third-party processors are bound by strict data processing agreements to ensure they respect your privacy.

5. Data Security

We use appropriate technical and organizational security measures to protect your personal data against destruction, loss, alteration, or unauthorized access (such as SSL encryption on our website).

6. Your GDPR Rights (Data Protection Rights)

Under the GDPR, every European and Belgian citizen has the following rights regarding their personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure (“Right to be forgotten”): You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict or object to processing: You have the right to object to or limit our processing of your data.
  • The right to data portability: You have the right to request that we transfer the data we collected to another organization.

If you wish to exercise any of these rights, please contact us at info@dh-systems.be. We will respond within one month.

7. Complaints

If you believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

  • Address: Drukpersstraat 35, 1000 Brussels, Belgium
  • Website: www.gegevensbeschermingsautoriteit.be